SHIPPING & DELIVERY (OLD)
At Beatti, we work tirelessly to process orders swiftly and accurately. Our dedicated packaging team follows a triple-check system to ensure every order is correct before dispatch.
We strive to process and send all orders within two business days from our Toronto Studio, not including weekends.
Bear in mind, shipping times can vary among countries. For a quicker delivery, we suggest opting for our Express shipping option.
For more detailed information, please refer to the Frequently Asked Questions (FAQ) section below:
What is the processing time?
At our design studio in Toronto, we strive to dispatch all orders within 48 hours. If there's any delay for any reason, we'll promptly notify you via email. Please remember, during peak periods like public holidays, promotional events, Black Friday, and Christmas, delivery might take slightly longer than the usual time frames.
Where do you ship to?
How long will it take for my order to arrive?
After we've dispatched your order from our design studio in Toronto, shipping times can vary depending on your location. Typically, orders within the US and Canada take around 5-7 business days, while international orders can take up to 14-21 business days. These are estimates and actual delivery time may vary.
(Please note that for our Canadian customers, we offer a $4 Regular Mail service without tracking due to the high cost of tracked shipping in Canada. This service typically takes between 3 to 14 days depending on the city. This option was introduced in response to customer requests for a more affordable shipping option.)
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email. For most of our shipping options, this email will include a tracking number that you can use to track your order's progress.
Do I have to pay for customs and import charges?
Yes, depending on your country, your shipment may be subject to duties, taxes, or handling fees. Here's a general guide:
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USA
There will be no additional costs (import duties and tax charges).
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Rest of the World
There may be duties, taxes or handling fees incurred on your shipment. These charges are determined by your country's laws and regulations, and customers will be responsible for these additional costs. If needed, your local postal service might reach out to you for further information, such as a tax ID, for customs clearance.
Unfortunately, as these customs procedures vary from country to country, BEATTI is unable to provide specific advice on these charges. For a more precise understanding, we recommend contacting your local customs office.
Despite these potential additional costs, rest assured that our prices remain competitive. Since we sell directly to customers without high markups, you'll find that even after accounting for taxes and duties, our prices often match or even undercut those of traditional retailers.
What shipping carriers do you use?
We use several reliable shipping carriers, including USPS, DHL, UPS. The specific carrier used for your order may vary depending on your location and the size of your order.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please get in touch with our customer service team as quickly as possible. You can reach us fastest by using our messenger service or by emailing us at hello@beatti.com. We'll do our best to accommodate your changes before the order is dispatched. However, please note that once an order has been processed and shipped, we are unable to modify the shipping details.
What if I provide an incorrect or incomplete address?
It's crucial to provide a correct and complete address when placing an order to ensure smooth delivery. If an order is shipped to an incorrect or incomplete address provided by the customer, and fails to be delivered, we regret that we cannot be held responsible for this mistake.
If a package is returned to us due to an address error, we can arrange to have it re-shipped to a corrected address, but please note there may be additional shipping charges.
We strongly encourage you to double-check your address details during checkout to avoid any delivery issues.
What if my package is damaged or lost?
If your order arrives damaged or gets lost, please reach out to us immediately. You can contact us through our messenger service or email us at hello@beatti.com.
For damaged items, we kindly ask that you send us pictures of the damage so we can make a record of it and help with processing a claim with the courier service.
If your package is lost, we'll work with the courier service to try and locate your order.
Keep in mind that all orders sent with tracked shipping include insurance coverage. This ensures we have the resources to effectively address any delivery issues.
It's important to report any claims for damaged or missing items within a certain timeframe of delivery (within 7 business days). Therefore, please open and inspect your items as soon as they arrive.
We're here to support you and will do our utmost to resolve any issues to your satisfaction.