RETURN& EXCHANGES

We strive to process and send all orders within two business days from our Toronto Studio, not including weekends.

PLEASE NOTE!

Shipping times can vary among countries.
For a quicker delivery, we suggest opting for our Express shipping option.

Canada

EXPEDITED (STANDARD)

EXPRESS

USA

USA

USPS first class

usps priority

united kingdom

international expedited

United kingdom

australia

international expedited

australia

france

international expedited

france

INTERNATIONAL SHIPPING TO OTHER COUNTRIES

• The cost for shipping & shipping date are calculable according to the region you provide and payable at checkout.
• Please note, you may be required to pay duties and taxes on your purchase when it arrives in the destination country.
• Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We deliver to the below countries:

• Australia
• Belgium
• France
• Germany
• Hong Kong
• Hungary
• Indonesia
• Italy
• Japan
• Macao SAR
• Malaysia
• Maldives
• Netherlands
• New Zealand
• Norway
• Philippines
• Qatar
• Saudi Arabia
• Singapore
• Slovenia
• South Korea
• Taiwan
• Thailand
• United Arab Emirates
• United Kingdom
• United States
• Vietnam

For other parts of the world, please contact us. We will be happy to find out if we can ship to your country.

At our design studio in Toronto, we strive to dispatch all orders within 48 hours. If there's any delay for any reason, we'll promptly notify you via email. Please remember, during peak periods like public holidays, promotional events, Black Friday, and Christmas, delivery might take slightly longer than the usual time frames.

We use several reliable shipping carriers, including USPS, DHL, UPS. The specific carrier used for your order may vary depending on your location and the size of your order.

We offer store pick up during business hours on Thursday and Friday from 12pm to 4pm with a pre booked appointment. Please visit the link below to setup your pickup appointment.

Once your order has been dispatched, you'll receive a shipping confirmation email. For most of our shipping options, this email will include a tracking number that you can use to track your order's progress.

Yes, depending on your country, your shipment may be subject to duties, taxes, or handling fees. Here's a general guide:

• USA
  There will be no additional costs (import duties and tax charges).
• Rest of the World
  There may be duties, taxes or handling fees incurred on your shipment. These charges are determined by your country's laws and regulations, and customers will be responsible for these additional costs. If needed, your local postal service might reach out to you for further information, such as a tax ID, for customs clearance.
  

Unfortunately, as these customs procedures vary from country to country, BEATTI is unable to provide specific advice on these charges. For a more precise understanding, we recommend contacting your local customs office.

Despite these potential additional costs, rest assured that our prices remain competitive. Since we sell directly to customers without high markups, you'll find that even after accounting for taxes and duties, our prices often match or even undercut those of traditional retailers.

If you need to change your shipping address after placing an order, please get in touch with our customer service team as quickly as possible. You can reach us fastest by using our messenger service or by emailing us at customercare@beatti.com.
We'll do our best to accommodate your changes before the order is dispatched. However, please note that once an order has been processed and shipped, we are unable to modify the shipping details.

It's crucial to provide a correct and complete address when placing an order to ensure smooth delivery. If an order is shipped to an incorrect or incomplete address provided by the customer, and fails to be delivered, we regret that we cannot be held responsible for this mistake.

If a package is returned to us due to an address error, we can arrange to have it re-shipped to a corrected address, but please note there may be additional shipping charges.

We strongly encourage you to double-check your address details during checkout to avoid any delivery issues.

If your order arrives damaged or gets lost, please reach out to us immediately. You can contact us through our messenger service or email us at customercare@beatti.com.

For damaged items, we kindly ask that you send us pictures of the damage so we can make a record of it and help with processing a claim with the courier service.

If your package is lost, we'll work with the courier service to try and locate your order.

Keep in mind that all orders sent with tracked shipping include insurance coverage. This ensures we have the resources to effectively address any delivery issues. It's important to report any claims for damaged or missing items within a certain timeframe of delivery (within 7 business days). Therefore, please open and inspect your items as soon as they arrive. We're here to support you and will do our utmost to resolve any issues to your satisfaction.

We accept all returns/exchanges within 14 days of delivery as long as all items are unworn and the packaging is intact.
Customers can only submit ONE request for each order and the refunds can only be issued via store credit.

The following items do not qualify for returns/exchanges

• Changed of mind
• Pierced earrings (for health/hygiene reasons)
• Custom or personalized orders
• Items on sale and Final sale items.
• Lost items
• Tarnished products due to improper care.

We highly recommend customers to thoroughly read product descriptions before making a purchase.It's the customer's responsibility to choose the correct gauge and length, and to be aware of potential allergies to the metals used in our jewelry. As individual sensitivities vary, we cannot be held responsible for any allergies or irritations that may occur as a result of wearing our jewelry.
Kindly refer these guides on how to care for your jewels.

Initiating a return request is simple. Kindly fill out the Return Form, providing the order number, item image, and the reason for the return. Our dedicated team will promptly process your request within 24 hours.

You will be responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund. For items valued at over 60 USD, we strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure a secure return transit. Although we strive to provide a smooth process, we cannot guarantee receipt of your returned item in case of loss during transit.

Please note that the cost of the return parcel will be borne by you except for the defective issues. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking. Shipping charges may vary depending on the location.

• Canada Domestic Orders
  We cover return shipping fee for the 1st return request of each order. We'll be mailing you a prepaid shipping label after we receive your information.
• US Orders
  Unfortunately, we can not offer a USPS return label as all the orders is shipped through our forwarding company in NY. Please send the item back to us tracked packet of your choice and keep the tracking number for your records.
  
• International Orders
  Unfortunately, we can not offer a USPS return label as all the orders is shipped through our forwarding company in NY. Please send the item back to us tracked packet of your choice and keep the tracking number for your records.
  

At our design studio in Toronto, we strive to dispatch all orders within 48 hours. If there's any delay for any reason, we'll promptly notify you via email. Please remember, during peak periods like public holidays, promotional events, Black Friday, and Christmas, delivery might take slightly longer than the usual time frames.

To prioritize your satisfaction, we have streamlined the return process for your convenience. If you are unsatisfied with your purchase, you have the flexibility to return or exchange the unused item in its original condition within 14 days from the delivery date. We kindly request that you contact us promptly to initiate the process.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to us.

While we genuinely appreciate your interest in exchanges, we currently do not offer direct exchanges. To initiate an exchange, kindly follow our standard returns policy and proceed to place a new order for the desired item. Rest assured, you will be refunded for the original item as per our standard returns policy. Please send us your exchange request through our return portal.

We place great value on your satisfaction and are dedicated to providing you with a superior shopping experience at BEATTI Jewelry. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team. Your happiness is our priority.

We will notify you once we process your return. Refunds or exchange to be processed are processed within 7 business days after receipt. Please note that refunds can only be issued via store credit. Original shipping cost are non-refundable.

We are terribly sorry if you've received a product different from what you've ordered. Please reach out to our team within 14 days of delivery. We will be sure to get you the correct item you ordered instead.